FAQ

• How can I adjust the EQ of the Revox speaker?
  In the app, go to the Tools – Configurator menu. The multi-user configurator opens. Now go to “room amplifier” and open the settings for your amplifier using the arrow to the right. Now go to the “Amplifier Equalizer” menu and select your Revox speaker type under “Speaker Type”. The arrow pointing upwards at the top right will now turn green. Click on this arrow to save the EQ.
• I want to use more than one user. How can I activate multiple users?
  The STUDIO MASTER M500/M300 can actively manage up to 4 users. Go to the “Settings” menu in the app. In the “Device Settings” field you will find a drop-down field in the Users line. There you can set the desired selection. If you do not select a user, i.e. 0, you can select users from other multi-user components. In this case the STUDIO MASTER M500/M300 does not have its own selection option. If you select 1-4 users, these can each be used for different favorites.
• How can I listen to Apple Music on my STUDIO MASTER?
  The STUDIO MASTER M500/M300 has Airplay2. This allows you to connect your Apple device via Airplay. To use Apple Music, open your Apple Music app. Select a song and play it. Go to the Playview and click the Airplay symbol at the bottom left. In the list that opens, you will find your amplifier. Select it. The music from your Apple Music app will now be streamed to the Revox device. You can use the user to select and listen to this music in other rooms.
• How can I add a radio station to my favorites list?
  Go to the bottom right and click on the star with +. Select Internet Radio and then, for example, “Local Stations”. Each radio station has three dots arranged one below the other on the right. If you click on them, a pop-up window will appear. There you select “Add to my favorites”. The radio station is now in your favorites list.
• Can I continue to use and operate my JOY CD player?
  Unfortunately, the CD-Link is not compatible with the STUDIO MASTER M500/M300. However, you can connect it to the STUDIO MASTER input via the optical output . This input is sensitive – the M500/M300 switches the input to the optical input when there is a signal. The JOY S22 CD player can then be operated via the C200 with the appropriate app, the RC M100 or RC M117, the S208 with appropriate programming or a proxy on a multi-user level. You can find a corresponding document in the following link: https://support-revox.de/download/254/ STUDIO MASTER-joy-cd/1755/de_2022_m500-mit-s22.pdf
• Where can I download the Multiuser app?
  Depending on whether you are using an Apple device or an Android device, you can download and install the corresponding apps from the App Store or Play Store. When you first unpack the M500/M300, there is a protective adhesive film with two QR codes in front of the display. Use the QR code to go directly to the app selection page.
• How do I connect the STUDIO MASTER M500/M300 to my WiFi?
  Switch on the STUDIO MASTER. The REVOX logo will now appear on the display. Install the Multiuser app on your smartphone or tablet. Press the blue field with the connection symbol at the bottom right. Your device will now be connected via Bluetooth. Now connect your STUDIO MASTER to your WiFi by selecting it from the list and entering the password. The STUDIO MASTER will now start with your user.
• How do I connect the STUDIO MASTER M500/M300 to my network via cable?
  Plug a network cable with an RJ 45 socket into the socket labeled “Network”. Start the STUDIO MASTER. The M500/M300 will now obtain an IP address via DHCP and start with the first user.
• Can I use the STUDIO MASTER M500/M300 as an amplifier for my TV?
  The STUDIO MASTER M500/M300 has an HDMI socket that supports eARC. Connect an HDMI cable from your TV (ARC or eARC connection) to the STUDIO MASTER. If ARC or eARC is activated on your TV, the M500/M300 can control the volume with your TV remote control. The STUDIO MASTER M500/M300 also switches on and off together with your TV. Unfortunately, the ARC and eARC communications of the TV manufacturers vary greatly, which is why we cannot guarantee that the behavior described actually works for all manufacturers.
• Can I connect 4 speakers to the STUDIO MASTER M500/M300?
  Each speaker output of the M500/M300 has an impedance of 4 ohms. This means that one 4 ohm speaker can be connected or two 8 ohm speakers can be connected in parallel – 2 on the left and 2 on the right channel. This means that a total of 4 8 ohm speakers can be connected.
• How can I reset the STUDIO MASTER M500/M300 to factory settings?
  There is a reset button on the back of the M500/M300. You can press this with a paper clip for 5 seconds. The STUDIO MASTER will then be reset to the factory settings.
• Can I operate the STUDIO MASTER M500/M300 via my PC?
  There is a corresponding software that you can install on your PC. This allows you to control the multi-user system just like with the app for Android or iOS. The download link is as follows: https://support-revox.de/download/255/mus3-software-pc_linux/2222/multiuser-flutter-v3-0-5_windows-x64.zip
• When I turn off my TV, my STUDIO MASTER M500/M300 is muted. The next time I turn the system on, it stays muted until I unmute it
  There are TV sets, primarily with the Android operating system, which send a mute toggle command to the connected audio device when switched off. Since this mute toggle command is undefined, it cannot generally be intercepted by Revox. However, you can circumvent this behavior with a simple workaround by adjusting a CEC trigger in the Multiuser Configurator:
  1. Open the Multiuser Configurator (easiest via the app: Settings – Tools – Configurator).
  2. Open the trigger configuration of the affected STUDIOMASTER.
  3. Expand the CEC trigger settings and navigate to the «TV off» input field
  4. Enter the following commands there: @room:room:mute:off;@room:room:revert
  5. Save the entry at the top right using save (green arrow key).
• Why doesn’t my STUDIO MASTER M500/M300 start automatically with my Panasonic TV?
  Certain Panasonic TV models do not recognize the connected device when the STUDIOMASTER and TV are connected for the first time via ARC HDMI. The following solution is available:
  1. Connect the STUDIOMASTER M500 or M300 to the ARC input on the Panasonic TV using an HDMI cable.
  2. Start the TV and select the HDMI ARC input to which the STUDIOMASTER is connected.
  3. Select the HDMI input on the STUDIOMASTER as well.
  4. The device detection on the Panasonic TV should now have detected the STUDIOMASTER and the audio output and CEC control should work.
  5. Be careful in the event of a power failure: you may have to repeat steps 1-4 after a cold start of both devices.
• I have installed the Multiuser app on my iPhone or iPad, am in the right WiFi but cannot connect to the Multiuser system.
  It may happen that the Multiuser app does not ask for a local network share after installation and therefore cannot subsequently connect to the Multiuser system in the local network. This is because there was a serious error in Apple IOS version 14 which from then on prevented apps from accessing local networks. This error also occurs if IOS 14 was never installed on the device in question but was set up via a backup that once ran under IOS 14.
  There is the following workaround for this error:
  1. Uninstall the Multiuser app from your Apple device.
  2. On your mobile, open > Settings > “Privacy & Security” > “App Privacy Report” and tap on Disable “App Privacy Report”.
  3. Now reinstall the Multiuser app and allow the app access to the local network.